Policy
Privacy policy
# Privacy Policy
**Last Updated: October 6, 2026**
Reboot Rise Again Private Limited (“Reboot Rise Again”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, mobile application, courses, mentoring services, counselling/support services, AI companion, communications, and other services (collectively, the “Services”).
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
## 1. About Reboot Rise Again
Reboot Rise Again provides recovery, wellness, counselling, mentoring, educational, and support services. Our Services may include courses, mentor support, counselling or therapy-related support, progress tracking, journaling, check-ins, seminars, and an AI recovery companion.
Our Services are intended to provide support and education and are not a replacement for emergency medical care.
## 2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
### A. Information You Provide
We may collect information that you voluntarily provide, including:
- Full name
- Mobile/telephone number
- Email address
- Age or date of birth
- Gender, where provided
- Account login information
- Information about a beneficiary or family member
- Course or programme information
- Information you provide when contacting us
- Messages and enquiries
- Feedback, reviews, and communications
- Information required to process purchases or subscriptions
### B. Health, Wellness and Recovery Information
Because some of our Services relate to wellness, counselling, behavioural change, addiction recovery, mental health, and personal development, you may choose to provide information concerning:
- Mental and emotional wellbeing
- Habits and behaviours
- Recovery goals
- Substance or alcohol use
- Screen, gaming, or mobile usage
- Mood and wellbeing information
- Counselling or mentoring information
- Progress, tasks, check-ins, and journaling
- Information concerning a person receiving support
- Other information you voluntarily provide to a mentor, counsellor, therapist, doctor, or other care professional through the Services
Such information may be sensitive or personal in nature. We use it only as reasonably necessary to provide, maintain, personalise, secure, and improve the Services and as otherwise permitted by applicable law.
### C. Information Collected Automatically
When you access our website or application, we may automatically collect information such as:
- IP address
- Device type
- Browser type
- Operating system
- App version
- Device identifiers
- Approximate location information
- Pages or screens visited
- Usage activity
- Login dates and times
- Crash and diagnostic information
- Cookies and similar technologies
## 3. How We Use Your Information
We may use personal information for purposes including:
1. Creating and managing your account.
2. Providing courses, programmes, mentoring, counselling, and support.
3. Matching you with appropriate mentors or care professionals.
4. Providing personalised recovery or wellness experiences.
5. Maintaining progress records, tasks, check-ins, journaling, and programme information.
6. Providing and improving the AI recovery companion.
7. Responding to enquiries and customer support requests.
8. Processing payments and subscriptions.
9. Sending service-related communications.
10. Sending appointment, programme, or account notifications.
11. Preventing fraud, abuse, unauthorised access, or other misuse.
12. Maintaining the security and functionality of our Services.
13. Analysing usage and improving our products and programmes.
14. Complying with applicable legal, regulatory, accounting, or contractual obligations.
15. Protecting the rights, safety, property, and interests of our users, professionals, employees, and company.
16. Performing other purposes disclosed to you at the time information is collected or otherwise permitted by law.
## 4. AI Recovery Companion
Our Services may include an AI-powered recovery companion.
The AI companion may use information available within your account, such as relevant check-ins, tasks, progress, mood information, journaling, and programme information, to provide personalised responses.
The AI companion is intended to provide supportive and informational assistance. It does not replace a doctor, therapist, counsellor, emergency service, or other qualified healthcare professional.
Where appropriate, the AI companion may direct you to contact a mentor or care professional.
You should not rely on the AI companion for emergency medical, psychiatric, or crisis decisions.
## 5. How We Share Information
We do not sell your personal information as a standalone product.
We may share information with:
### A. Care Professionals and Mentors
Where necessary to provide the Services, information may be made available to authorised mentors, counsellors, therapists, doctors, or other professionals involved in your programme.
### B. Service Providers
We may use third-party providers for services such as:
- Payment processing
- Cloud hosting
- Database infrastructure
- Authentication
- Communication and messaging
- Email and SMS delivery
- Analytics
- Customer support
- Security
- Application infrastructure
- AI or technology services
These providers may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.
### C. Legal and Regulatory Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Enforce our Terms
- Investigate fraud or abuse
- Protect users or others from serious harm
- Protect our legal rights or property
### D. Business Transfers
If Reboot Rise Again is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
## 6. Payments
Payments may be processed through third-party payment providers.
We generally do not store complete payment card details on our own systems where the payment provider handles such information.
Payment providers may independently process your information under their own privacy policies and terms.
## 7. Cookies and Similar Technologies
We may use cookies, local storage, pixels, analytics tools, and similar technologies to:
- Keep you signed in
- Remember preferences
- Understand website usage
- Improve performance
- Maintain security
- Analyse and improve our Services
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some functionality.
## 8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting our legitimate interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.
## 9. Data Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, loss, or destruction.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without permission.
## 10. Children's Privacy
Our Services may be available to teenagers and young adults, and certain programmes may involve minors.
Where a user is under the applicable age of consent or otherwise requires parental or guardian involvement under applicable law, we may require appropriate consent or authorisation before providing certain Services or processing certain information.
Parents or legal guardians who have questions about a minor's information may contact us using the details below.
## 11. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, which may include:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of information where legally permitted
- Requesting withdrawal of consent where processing is based on consent
- Requesting information about how your data is processed
- Raising a privacy-related complaint
Some requests may be subject to legal, contractual, security, or operational limitations.
To submit a request, contact us using the information in the “Contact Us” section.
We may need to verify your identity before processing certain requests.
## 12. Account and Data Deletion
You may request deletion of your account or personal information by contacting us.
Certain information may need to be retained where required by law, for legitimate business purposes, to resolve disputes, prevent fraud, enforce agreements, or protect the rights and safety of users or others.
Deletion may also result in the loss of access to your account, programme history, progress information, or other Services.
## 13. Third-Party Links and Services
Our website or application may contain links to third-party websites, applications, payment services, or other services.
We are not responsible for the privacy practices of third parties.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
## 14. International Data Processing
Depending on the service providers we use, personal information may be processed or stored in locations outside your state or country.
Where required, we will take appropriate steps to comply with applicable data protection requirements concerning such transfers.
## 15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we may update the “Last Updated” date and provide additional notice where appropriate.
Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgement of the updated policy, to the extent permitted by law.
## 16. Contact Us
If you have questions, concerns, requests, or complaints relating to this Privacy Policy or your personal information, please contact:
**Reboot Rise Again Private Limited**
Email: **info@rebootriseagain.com**
Phone: **+91-9596786342**
For privacy-related requests, please include sufficient information for us to identify your account and understand your request.
## 17. Emergency Disclaimer
Reboot Rise Again is a support and education service. It is not an emergency medical service.
If you or another person is in immediate danger, experiencing a medical emergency, or at risk of harming themselves or someone else, contact your local emergency services or an appropriate emergency healthcare provider immediately.
**Reboot Rise Again Private Limited**
© 2026 All Rights Reserved.
**Last Updated: October 6, 2026**
Reboot Rise Again Private Limited (“Reboot Rise Again”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, mobile application, courses, mentoring services, counselling/support services, AI companion, communications, and other services (collectively, the “Services”).
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
## 1. About Reboot Rise Again
Reboot Rise Again provides recovery, wellness, counselling, mentoring, educational, and support services. Our Services may include courses, mentor support, counselling or therapy-related support, progress tracking, journaling, check-ins, seminars, and an AI recovery companion.
Our Services are intended to provide support and education and are not a replacement for emergency medical care.
## 2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
### A. Information You Provide
We may collect information that you voluntarily provide, including:
- Full name
- Mobile/telephone number
- Email address
- Age or date of birth
- Gender, where provided
- Account login information
- Information about a beneficiary or family member
- Course or programme information
- Information you provide when contacting us
- Messages and enquiries
- Feedback, reviews, and communications
- Information required to process purchases or subscriptions
### B. Health, Wellness and Recovery Information
Because some of our Services relate to wellness, counselling, behavioural change, addiction recovery, mental health, and personal development, you may choose to provide information concerning:
- Mental and emotional wellbeing
- Habits and behaviours
- Recovery goals
- Substance or alcohol use
- Screen, gaming, or mobile usage
- Mood and wellbeing information
- Counselling or mentoring information
- Progress, tasks, check-ins, and journaling
- Information concerning a person receiving support
- Other information you voluntarily provide to a mentor, counsellor, therapist, doctor, or other care professional through the Services
Such information may be sensitive or personal in nature. We use it only as reasonably necessary to provide, maintain, personalise, secure, and improve the Services and as otherwise permitted by applicable law.
### C. Information Collected Automatically
When you access our website or application, we may automatically collect information such as:
- IP address
- Device type
- Browser type
- Operating system
- App version
- Device identifiers
- Approximate location information
- Pages or screens visited
- Usage activity
- Login dates and times
- Crash and diagnostic information
- Cookies and similar technologies
## 3. How We Use Your Information
We may use personal information for purposes including:
1. Creating and managing your account.
2. Providing courses, programmes, mentoring, counselling, and support.
3. Matching you with appropriate mentors or care professionals.
4. Providing personalised recovery or wellness experiences.
5. Maintaining progress records, tasks, check-ins, journaling, and programme information.
6. Providing and improving the AI recovery companion.
7. Responding to enquiries and customer support requests.
8. Processing payments and subscriptions.
9. Sending service-related communications.
10. Sending appointment, programme, or account notifications.
11. Preventing fraud, abuse, unauthorised access, or other misuse.
12. Maintaining the security and functionality of our Services.
13. Analysing usage and improving our products and programmes.
14. Complying with applicable legal, regulatory, accounting, or contractual obligations.
15. Protecting the rights, safety, property, and interests of our users, professionals, employees, and company.
16. Performing other purposes disclosed to you at the time information is collected or otherwise permitted by law.
## 4. AI Recovery Companion
Our Services may include an AI-powered recovery companion.
The AI companion may use information available within your account, such as relevant check-ins, tasks, progress, mood information, journaling, and programme information, to provide personalised responses.
The AI companion is intended to provide supportive and informational assistance. It does not replace a doctor, therapist, counsellor, emergency service, or other qualified healthcare professional.
Where appropriate, the AI companion may direct you to contact a mentor or care professional.
You should not rely on the AI companion for emergency medical, psychiatric, or crisis decisions.
## 5. How We Share Information
We do not sell your personal information as a standalone product.
We may share information with:
### A. Care Professionals and Mentors
Where necessary to provide the Services, information may be made available to authorised mentors, counsellors, therapists, doctors, or other professionals involved in your programme.
### B. Service Providers
We may use third-party providers for services such as:
- Payment processing
- Cloud hosting
- Database infrastructure
- Authentication
- Communication and messaging
- Email and SMS delivery
- Analytics
- Customer support
- Security
- Application infrastructure
- AI or technology services
These providers may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.
### C. Legal and Regulatory Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Enforce our Terms
- Investigate fraud or abuse
- Protect users or others from serious harm
- Protect our legal rights or property
### D. Business Transfers
If Reboot Rise Again is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
## 6. Payments
Payments may be processed through third-party payment providers.
We generally do not store complete payment card details on our own systems where the payment provider handles such information.
Payment providers may independently process your information under their own privacy policies and terms.
## 7. Cookies and Similar Technologies
We may use cookies, local storage, pixels, analytics tools, and similar technologies to:
- Keep you signed in
- Remember preferences
- Understand website usage
- Improve performance
- Maintain security
- Analyse and improve our Services
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some functionality.
## 8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting our legitimate interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.
## 9. Data Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, loss, or destruction.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without permission.
## 10. Children's Privacy
Our Services may be available to teenagers and young adults, and certain programmes may involve minors.
Where a user is under the applicable age of consent or otherwise requires parental or guardian involvement under applicable law, we may require appropriate consent or authorisation before providing certain Services or processing certain information.
Parents or legal guardians who have questions about a minor's information may contact us using the details below.
## 11. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, which may include:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of information where legally permitted
- Requesting withdrawal of consent where processing is based on consent
- Requesting information about how your data is processed
- Raising a privacy-related complaint
Some requests may be subject to legal, contractual, security, or operational limitations.
To submit a request, contact us using the information in the “Contact Us” section.
We may need to verify your identity before processing certain requests.
## 12. Account and Data Deletion
You may request deletion of your account or personal information by contacting us.
Certain information may need to be retained where required by law, for legitimate business purposes, to resolve disputes, prevent fraud, enforce agreements, or protect the rights and safety of users or others.
Deletion may also result in the loss of access to your account, programme history, progress information, or other Services.
## 13. Third-Party Links and Services
Our website or application may contain links to third-party websites, applications, payment services, or other services.
We are not responsible for the privacy practices of third parties.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
## 14. International Data Processing
Depending on the service providers we use, personal information may be processed or stored in locations outside your state or country.
Where required, we will take appropriate steps to comply with applicable data protection requirements concerning such transfers.
## 15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we may update the “Last Updated” date and provide additional notice where appropriate.
Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgement of the updated policy, to the extent permitted by law.
## 16. Contact Us
If you have questions, concerns, requests, or complaints relating to this Privacy Policy or your personal information, please contact:
**Reboot Rise Again Private Limited**
Email: **info@rebootriseagain.com**
Phone: **+91-9596786342**
For privacy-related requests, please include sufficient information for us to identify your account and understand your request.
## 17. Emergency Disclaimer
Reboot Rise Again is a support and education service. It is not an emergency medical service.
If you or another person is in immediate danger, experiencing a medical emergency, or at risk of harming themselves or someone else, contact your local emergency services or an appropriate emergency healthcare provider immediately.
**Reboot Rise Again Private Limited**
© 2026 All Rights Reserved.