Policy
Refund Policy
# Refund & Cancellation Policy
**Last Updated: October 6, 2026**
This Refund & Cancellation Policy explains the rules applicable to purchases, programme cancellations, subscriptions, and refund requests for services provided by **Reboot Rise Again Private Limited** (“Reboot Rise Again”, “we”, “us”, or “our”).
By purchasing a course, programme, subscription, mentoring service, counselling/support service, or other paid Service, you acknowledge and agree to this policy.
## 1. Services Covered
This policy applies to paid Services offered by Reboot Rise Again, including, where applicable:
- Counselling programmes
- Wellness programmes
- Recovery programmes
- Addiction recovery programmes
- Mentor-supported programmes
- Coaching programmes
- Seminars or workshops
- Digital programmes
- Subscription services
- Other paid Services offered through our website or application
Different Services may have different cancellation or refund conditions. Where a specific programme displays separate refund terms at the time of purchase, those terms will apply to that programme to the extent permitted by law.
## 2. Before You Purchase
Please carefully review the programme description, duration, inclusions, pricing, professional support, session structure, and cancellation terms before completing your purchase.
If you have questions about a programme, you may contact us before purchasing.
## 3. Cancellation Requests
To request cancellation of a Service, contact:
**Email:** info@rebootriseagain.com
**Phone:** +91-9596786342
Please provide:
- Your full name
- Registered mobile number
- Registered email address, if applicable
- Order or transaction reference
- Name of the programme
- Reason for cancellation, where requested
A cancellation request is not automatically a refund request. Refund eligibility will be determined according to this policy and applicable law.
## 4. Refund Eligibility
Unless a specific programme states otherwise, refund eligibility may depend on:
- Whether the programme has started
- Whether any session or service has already been provided
- Whether digital content has already been accessed
- Whether a mentor or professional has already been assigned
- Whether appointments have already been scheduled or completed
- The reason for cancellation
- The time elapsed since purchase
- The terms disclosed at the time of purchase
- Applicable consumer protection and other laws
Where a Service has already been substantially provided, a refund may not be available except where required by applicable law or expressly provided under the applicable programme terms.
## 5. Suggested Cooling-Off / Early Cancellation Rule
For Services where no separate programme-specific refund period is displayed at checkout, a customer may request cancellation within **[INSERT NUMBER] days** of purchase, provided that the Service has not been substantially used or delivered.
If sessions, professional services, digital materials, or other programme benefits have already been substantially used, the refund may be reduced or unavailable, subject to applicable law.
**IMPORTANT: The company should insert the actual refund period before publishing this policy.**
## 6. Services Already Delivered
Generally, amounts relating to Services already delivered may not be refundable, including, where applicable:
- Completed counselling sessions
- Completed mentor sessions
- Completed consultations
- Completed professional appointments
- Completed workshops or seminars
- Digital content already accessed
- Personalised programme work already completed
- Other Services already provided
This does not limit any mandatory rights you may have under applicable law.
## 7. Subscription Cancellation
If you have a recurring subscription, you may request cancellation before the next renewal date.
Unless otherwise stated, cancellation prevents future renewals but does not necessarily refund the current billing period.
You may continue to have access to the Service until the end of the period for which you have already paid, unless the Service is terminated earlier in accordance with our Terms.
## 8. Failed or Duplicate Payments
If your payment was deducted but:
- Your order was not successfully created,
- The same transaction was charged more than once, or
- A technical issue resulted in an incorrect charge,
please contact us with the transaction details.
After verification, we may process an appropriate refund for an eligible duplicate or failed transaction.
## 9. Payment Gateway Charges
Where a refund is approved, the amount actually refunded may be affected by payment gateway, banking, currency conversion, or other third-party charges where such deductions are legally permitted and were disclosed or reasonably applicable.
We will not use this provision to remove any refund right that cannot legally be excluded.
## 10. Refund Processing
Once a refund is approved, we will initiate the refund through the applicable payment method or payment provider.
The time required for the refunded amount to appear in your bank account or payment method may depend on the payment gateway, bank, card issuer, or other financial institution.
Reboot Rise Again is not responsible for delays caused solely by a third-party payment provider or financial institution.
## 11. Non-Refundable Situations
Subject to applicable law, refunds may generally not be available where:
- You have substantially used the Service
- A scheduled professional session has already been completed
- Digital content has already been substantially accessed
- A personalised programme has already been initiated
- You simply change your mind after substantial use of the Service
- You fail to attend a scheduled session without complying with the applicable cancellation/rescheduling requirements
- You provide incorrect information that prevents delivery of the Service
- Your account is suspended or terminated because you violated our Terms
## 12. Rescheduling Sessions
Where applicable, individual sessions may be rescheduled if sufficient notice is provided.
The permitted notice period and rescheduling limits may vary by programme or professional.
Please check the applicable programme terms or contact our support team.
Repeated missed appointments or late cancellations may result in the session being treated as delivered, subject to applicable law and the terms communicated at booking.
## 13. Company-Initiated Cancellation
If Reboot Rise Again cancels a paid programme or is unable to provide the purchased Service, we may, depending on the circumstances:
- Offer an alternative programme or appointment
- Reschedule the Service
- Provide a partial refund
- Provide a full refund
Any refund will be handled in accordance with applicable law and the circumstances of the cancellation.
## 14. Professional Availability
Where a programme includes a mentor, counsellor, therapist, doctor, or other professional, professional availability may vary.
A change in the assigned professional does not automatically create a refund right if an equivalent Service continues to be provided.
However, we will make reasonable efforts to address material service issues.
## 15. Promotional Offers
Special offers, discounts, promotional pricing, coupons, and introductory offers may have additional terms.
Unless specifically stated otherwise, promotional discounts do not create a separate right to a refund.
## 16. Refund Fraud and Abuse
We reserve the right to investigate suspicious, fraudulent, abusive, or repeated refund requests.
We may refuse requests that are fraudulent or otherwise unlawful, subject to applicable law.
## 17. Consumer Rights
Nothing in this Refund Policy is intended to remove or restrict any mandatory consumer protection, refund, cancellation, or other legal right that applies to you.
Where applicable law gives you a right that conflicts with this policy, the applicable law will prevail.
## 18. Changes to This Refund Policy
We may update this Refund & Cancellation Policy from time to time.
The updated version will be posted on our website with a revised “Last Updated” date.
Changes will apply to purchases made after the updated policy becomes effective, unless otherwise required by law.
## 19. Contact Us
For refund, cancellation, or payment-related questions, please contact:
**Reboot Rise Again Private Limited**
Email: **info@rebootriseagain.com**
Phone: **+91-9596786342**
Please include your transaction/order details so that we can process your request efficiently.
**Reboot Rise Again Private Limited**
© 2026 All Rights Reserved.
**Last Updated: October 6, 2026**
This Refund & Cancellation Policy explains the rules applicable to purchases, programme cancellations, subscriptions, and refund requests for services provided by **Reboot Rise Again Private Limited** (“Reboot Rise Again”, “we”, “us”, or “our”).
By purchasing a course, programme, subscription, mentoring service, counselling/support service, or other paid Service, you acknowledge and agree to this policy.
## 1. Services Covered
This policy applies to paid Services offered by Reboot Rise Again, including, where applicable:
- Counselling programmes
- Wellness programmes
- Recovery programmes
- Addiction recovery programmes
- Mentor-supported programmes
- Coaching programmes
- Seminars or workshops
- Digital programmes
- Subscription services
- Other paid Services offered through our website or application
Different Services may have different cancellation or refund conditions. Where a specific programme displays separate refund terms at the time of purchase, those terms will apply to that programme to the extent permitted by law.
## 2. Before You Purchase
Please carefully review the programme description, duration, inclusions, pricing, professional support, session structure, and cancellation terms before completing your purchase.
If you have questions about a programme, you may contact us before purchasing.
## 3. Cancellation Requests
To request cancellation of a Service, contact:
**Email:** info@rebootriseagain.com
**Phone:** +91-9596786342
Please provide:
- Your full name
- Registered mobile number
- Registered email address, if applicable
- Order or transaction reference
- Name of the programme
- Reason for cancellation, where requested
A cancellation request is not automatically a refund request. Refund eligibility will be determined according to this policy and applicable law.
## 4. Refund Eligibility
Unless a specific programme states otherwise, refund eligibility may depend on:
- Whether the programme has started
- Whether any session or service has already been provided
- Whether digital content has already been accessed
- Whether a mentor or professional has already been assigned
- Whether appointments have already been scheduled or completed
- The reason for cancellation
- The time elapsed since purchase
- The terms disclosed at the time of purchase
- Applicable consumer protection and other laws
Where a Service has already been substantially provided, a refund may not be available except where required by applicable law or expressly provided under the applicable programme terms.
## 5. Suggested Cooling-Off / Early Cancellation Rule
For Services where no separate programme-specific refund period is displayed at checkout, a customer may request cancellation within **[INSERT NUMBER] days** of purchase, provided that the Service has not been substantially used or delivered.
If sessions, professional services, digital materials, or other programme benefits have already been substantially used, the refund may be reduced or unavailable, subject to applicable law.
**IMPORTANT: The company should insert the actual refund period before publishing this policy.**
## 6. Services Already Delivered
Generally, amounts relating to Services already delivered may not be refundable, including, where applicable:
- Completed counselling sessions
- Completed mentor sessions
- Completed consultations
- Completed professional appointments
- Completed workshops or seminars
- Digital content already accessed
- Personalised programme work already completed
- Other Services already provided
This does not limit any mandatory rights you may have under applicable law.
## 7. Subscription Cancellation
If you have a recurring subscription, you may request cancellation before the next renewal date.
Unless otherwise stated, cancellation prevents future renewals but does not necessarily refund the current billing period.
You may continue to have access to the Service until the end of the period for which you have already paid, unless the Service is terminated earlier in accordance with our Terms.
## 8. Failed or Duplicate Payments
If your payment was deducted but:
- Your order was not successfully created,
- The same transaction was charged more than once, or
- A technical issue resulted in an incorrect charge,
please contact us with the transaction details.
After verification, we may process an appropriate refund for an eligible duplicate or failed transaction.
## 9. Payment Gateway Charges
Where a refund is approved, the amount actually refunded may be affected by payment gateway, banking, currency conversion, or other third-party charges where such deductions are legally permitted and were disclosed or reasonably applicable.
We will not use this provision to remove any refund right that cannot legally be excluded.
## 10. Refund Processing
Once a refund is approved, we will initiate the refund through the applicable payment method or payment provider.
The time required for the refunded amount to appear in your bank account or payment method may depend on the payment gateway, bank, card issuer, or other financial institution.
Reboot Rise Again is not responsible for delays caused solely by a third-party payment provider or financial institution.
## 11. Non-Refundable Situations
Subject to applicable law, refunds may generally not be available where:
- You have substantially used the Service
- A scheduled professional session has already been completed
- Digital content has already been substantially accessed
- A personalised programme has already been initiated
- You simply change your mind after substantial use of the Service
- You fail to attend a scheduled session without complying with the applicable cancellation/rescheduling requirements
- You provide incorrect information that prevents delivery of the Service
- Your account is suspended or terminated because you violated our Terms
## 12. Rescheduling Sessions
Where applicable, individual sessions may be rescheduled if sufficient notice is provided.
The permitted notice period and rescheduling limits may vary by programme or professional.
Please check the applicable programme terms or contact our support team.
Repeated missed appointments or late cancellations may result in the session being treated as delivered, subject to applicable law and the terms communicated at booking.
## 13. Company-Initiated Cancellation
If Reboot Rise Again cancels a paid programme or is unable to provide the purchased Service, we may, depending on the circumstances:
- Offer an alternative programme or appointment
- Reschedule the Service
- Provide a partial refund
- Provide a full refund
Any refund will be handled in accordance with applicable law and the circumstances of the cancellation.
## 14. Professional Availability
Where a programme includes a mentor, counsellor, therapist, doctor, or other professional, professional availability may vary.
A change in the assigned professional does not automatically create a refund right if an equivalent Service continues to be provided.
However, we will make reasonable efforts to address material service issues.
## 15. Promotional Offers
Special offers, discounts, promotional pricing, coupons, and introductory offers may have additional terms.
Unless specifically stated otherwise, promotional discounts do not create a separate right to a refund.
## 16. Refund Fraud and Abuse
We reserve the right to investigate suspicious, fraudulent, abusive, or repeated refund requests.
We may refuse requests that are fraudulent or otherwise unlawful, subject to applicable law.
## 17. Consumer Rights
Nothing in this Refund Policy is intended to remove or restrict any mandatory consumer protection, refund, cancellation, or other legal right that applies to you.
Where applicable law gives you a right that conflicts with this policy, the applicable law will prevail.
## 18. Changes to This Refund Policy
We may update this Refund & Cancellation Policy from time to time.
The updated version will be posted on our website with a revised “Last Updated” date.
Changes will apply to purchases made after the updated policy becomes effective, unless otherwise required by law.
## 19. Contact Us
For refund, cancellation, or payment-related questions, please contact:
**Reboot Rise Again Private Limited**
Email: **info@rebootriseagain.com**
Phone: **+91-9596786342**
Please include your transaction/order details so that we can process your request efficiently.
**Reboot Rise Again Private Limited**
© 2026 All Rights Reserved.